B Bloody A

I am, for want of a better word, seething.

Last week I got approval to book some travel and I decided to use my miles to upgrade so I could get a better flight out and go Business Class.  That's when I hit my first problem.  I couldn't book online with a US credit card because my account was in the UK.  So I tried to move the account.  No dice, they told me they couldn't do it and I'd have to phone the UK who were closed.  So I had to book the flight in Premium Economy and deal with BA the next day.  Send stinking email complaining.

Saturday dawns bright and early and I'm on the phone to the UK who tell me to do it online.  I try again, no dice.  They tell me to do something else.  No dice.  It turns out that if you have a household account you can't change the country.  They could do it Monday or Tuesday.  But, I protest, I want my upgrade.  There was a methaphorical shrugging of shoulders.  She eventually spoke to a supervisor who told her how to do it.

So I phone the US back to get the upgrade.  No problem they say and put the upgrade through.  Then I book another ticket and upgrade.  All is well.

Except...  they didn't put the upgrade through.

So I phone back today.

"Well I am so sorry sir, but there's not a lot little ol' me sitting here can do to change that all the upgrade seats are just gone.  You should have done this earlier.  In fact, there are no business class seats available."  LIAR!  They're still selling them, and in a minute your boss is going to tell me that there are seats.

I DID TRY TO DO THIS BLOODY EARLIER.

"I'll ask a supervisor, you just hold on there."

Hold music... la da de da, la da de da... 20 minutes later the phone cuts out.

To be fair, they did phone back.  Result.  Bugger all he can do.  The upgrade seats are gone and he can't alter that.  He said he'd see what he can do, but can't promise anything.

Ok, I say, can you tell me (a) why I should bother with your airline in future, and (b) who can I speak to at BA who actually deals with customer problems and tries to fix them?

I get another number, and I quote; "Welcome to BA Customer Services, we do not answer questions directly.  Please leave your name and number and we'll get back to you."

FFS!

I have buggered my back...

Or something has caught up with me from the accident.

Oh dear god.