Oh Joy, Oh Rapture, Qwest... the 3 explosions in Seattle today

 So, no sooner have I been downgraded to "improve" my overall web surfing experience than I realize that I'm actually still getting crappy performance.

So I call Qwest again.  The 1st Line Support Monkey yet again makes me plug my laptop directly into the router because my Gigabit Switch could be the problem (Yeah, 'cos that's been NOT THE FUCKING PROBLEM for the last 4 times, but let's waste my time), she then gets me to run the Qwest Speed Test Tool.

Ohhh.... looky here, according to your tool I'm getting a fucking spendiforous 6.5MB on a 3MB line...  Except according to speedtest.net I'm getting anywhere between 0.9 and 1.5...  30 minutes later they admit there's still a problem in the Network Controller.  NO WAY?  REALLY? COLOUR ME FUCKING SURPRISED.

So they agree to switch me to a different network controller, they suggest I go out for a couple of hours and then do a reboot of the modem.

So I do.

So I come home, power down the modem for a solid minute, reboot and VOILA!  I NOW HAVE NO FUCKING INTERNET SERVICE AT ALL.

So, I call Qwest back and explain the problem.

Qwest: We show all is fine here, have you tried clearing out your temporary internet files?

... anyway, those of you living in the Pacific Northwest may have felt the force of the explosion I delivered on that person who shuffled me to the supervisor.

Supervisor: We seem to have a serious problem on the network side
Me: No shit... so why did your employee just try to tell me it was my computer?
Supervisor: They hadn't looked at all the notes yet...

... that would have been the second loud bang you heard...

Me: (losing it) SO...  your support people will start telling customers to fuck around with their home computer set ups BEFORE THEY BOTHER TO READ IF THERE'S ACTUALLY A PROBLEM WITH YOUR OWN FUCKING SERVICE????
Supervisor: (not enjoying this) Yes sir, that was probably a mistake
Me: And they'll assume that the customer is wrong before looking into it?
Supervisor:  I'll have words
Me: So what now?
Supervisor: I don't know, the support ticket is open and they're trying to figure out why you're off the network again... there's no posted resolution time
Me:  So I just wait?
Supervisor: Yes sir, is there anything else I can help with?

And that was the third big bang.

*sigh* and my BP was a nice 115/80 this morning at the Dentist.