Which Discworld Character am I?

Discworld: Which Ankh-Morpork City Watch Character are YOU?
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Yeah, figures....

Am I Being Unreasonable?

We shifted our network over to a Global Domain system... well, when I say it was shifted, they've been moving bits of the infrastructure and local machines over piecemeal for a month or so, starting with my office as it was the smallest. I wasn't in at the time and they did my machine later, including a HDD upgrade.

Since then I've had no end of trouble. The shift to the new HDD left me without critical software (because the engineer dragged off the development team to do the work had no standard list of installs), the version of Office installed had exceeded it's license range and I had to wait for a new Key to be emailed to me and set up (then the wrong key was sent first time around...), my outlook installation is truncating emails above a certain length and working outrageously slowly - 5+ seconds between emails, and outside the office it is borderline useless over the VPN unless I'm physically on line.

Our IT manager's solution is that I spend an hour on the phone with him while he walks me through resolving these issues - however, we have no standard "sales team" build, no formal settings for the Exchange Server optimised for working outside the office network and no method of testing a build he comes up with.

Am I being unreasonable in escalating this to senior management that I, (a) don't have an hour to spend doing my own tech support, and (b) we should have standard proven builds which can be ghosted onto machines which have all of this sorted?

I'm currently insisting that somebody from IT come to the office, take the machine and make damn sure it is working.