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A nice thing to say about Chase...
May. 27th, 2010 07:36 amI have often said nasty things about Chase, their ability to turn off my credit cards when I'm using them is pretty impressive.
That said. I got a call the other morning, Caller ID said Card Services. I held the phone for a moment wondering if I'd missed a payment, or was late. Not that I could think of, so I answered the call.
"We'd like to go over some strange activity Mr O'Neill if we could."
"Sure."
Last time this had involved my iTunes account.
"Have you spent $7.53 in a Walgreens in Miami?"
er?
"How about $13.43 at a BJ in Philadelphia?"
"What's BJ?"
"Gas station."
So, my card number had been cloned. I've not used that card for physical purchases for a while - it's been one of my travel booking cards sitting in my desk drawer. So, heaven knows when it got cloned. They didn't pay either of the charges and she said that it's a mystery to them how the cards get copied. Anyway, new cards on way and a big fat apology from Chase.
No, Broadstripe - don't get me f'king started on the demands they keep sending me for $32 for a cable modem from 2 years ago that they've just noticed they don't think they have.
Give me a break - you checked in the DVR when I returned it but not the DVD sized Cable Modem? Gosh? Really?
I now have a theory that we can keep this game of sending me letters, me phoning and sending a letter back, for months until they've spent several hundred dollars in admin for a clerical error on their side on a piece of equipment they could buy from eBay for $10.
Anyway... up early this morning to the sounds of industrious vacuum cleaning. Apparently the dog hair in the morning light was something that couldn't be ignored.
That said. I got a call the other morning, Caller ID said Card Services. I held the phone for a moment wondering if I'd missed a payment, or was late. Not that I could think of, so I answered the call.
"We'd like to go over some strange activity Mr O'Neill if we could."
"Sure."
Last time this had involved my iTunes account.
"Have you spent $7.53 in a Walgreens in Miami?"
er?
"How about $13.43 at a BJ in Philadelphia?"
"What's BJ?"
"Gas station."
So, my card number had been cloned. I've not used that card for physical purchases for a while - it's been one of my travel booking cards sitting in my desk drawer. So, heaven knows when it got cloned. They didn't pay either of the charges and she said that it's a mystery to them how the cards get copied. Anyway, new cards on way and a big fat apology from Chase.
No, Broadstripe - don't get me f'king started on the demands they keep sending me for $32 for a cable modem from 2 years ago that they've just noticed they don't think they have.
Give me a break - you checked in the DVR when I returned it but not the DVD sized Cable Modem? Gosh? Really?
I now have a theory that we can keep this game of sending me letters, me phoning and sending a letter back, for months until they've spent several hundred dollars in admin for a clerical error on their side on a piece of equipment they could buy from eBay for $10.
Anyway... up early this morning to the sounds of industrious vacuum cleaning. Apparently the dog hair in the morning light was something that couldn't be ignored.
