How to lose friends and influence customers... BA appear to be having a slight problem with the concept of customers:
British Airways - New simpler baggage policies
On the face of it, as they spin this on the website and on the emails they sent to the rest of us Exec Club members, this looks fine. The devil, as they say, is in the detail. For 90% of the travel that I do this will actually be an improvement. I have a single carry on case that fits in the overhead locker, and I can lift 20kgs over my head. The challenge is for the odd long trip where I'll check hold bags. The simple fact of the matter is that 23kgs isn't a huge amount for a hold bag, especially if you have 3 pairs of my size 12 shoes in the bag - I'm not kidding but they alone can weigh in at 6kgs, add some books and you're in trouble.
Again, for the average economy passenger, this would not be a problem - in economy, frankly, you live with it. If, however, you're a premium passenger (World Traveller+, Club or First) you are going to be pretty miffed at paying up to 10 times what those in the back are paying and getting treated the same. Besides, nobody at the front of the plane has a problem checking in anyway, so the delays are minimal due to baggage.
Finally, typcially, you change onto another plane or airline at some point in a long journey. Some airlines don't let you check 2 bags withour charging excess - so I can see this being deeply unpopular with the rest of the One World Alliance.
While it is true that some of this, the 23kg limit, is being impossed by BAA and isn't actually all that unreasonable - the limit on 2 pieces of baggage is, especially for your top paying customers.
This is going to be a chatter for problems at check in and for the flight crew dealling with really pissed off important passengers, and, I suspect there's going to be a lot of people walking to Virgin and others, especially now some of the US carriers are upgrading their Transatlantic products.
And, another thing, a note to Mr Timms, the CSD on my return flight. Do not, please, in future, start arguing with customers about the inflight entertainment system falling apart. It is common, and yes, there are unavailable/worn/stretched movies on every single one of the flights I've taken with BA over the last 3 years; yes, the inseat power was broken in the same seats in World Trav+ on 4 consequetive Seattle flights last year; yes, I have heard that BA are going over to Video on Demand and, believe it or not, I do know a fair amount about aircraft engineering...
At least he had the decency to look embarrassed after his, "but you still keep coming back sir!" remark when I pointed out that BA are the only direct airline to Seattle and have something of a captive market on that route.
Yes, I will continue to use BA - but clowns like this and the clowns who have come up with the new baggage policy make it hard sometimes.
*sigh*
An annoying end to the holiday, at least we were in Club (bought and paid for on airmiles) and not in the child zone at the back of the aircraft - thank heavens for noise cancelling headphones...