Yes Madam I do know what the benefits package is...

"I'm sorry sir but the fastrack pre-boarding is only for business and first class passengers."
"Yes, and people who have somehow despite barriers that Hercules would have struggled with, it is also for Silver and Gold Executive Club members."
>condecending smile< "I don't think so sir."
"Well, I do, it's on the website."
"I don't think so."
"It is, we can go and look if you like."
"Well, I'll do it this once..."

I checked again in the lounge - yup - there it is.

And no, I didn't get an upgrade either.